Do I need a logo already to purchase your other services?

Yes. Before buying any service, a high-quality custom transparent logo is necessary, unless you are purchasing a brand identity pack or a logo design.

Do we provide refunds?

Refunds are provided individually, depending on the circumstances. However, if we haven't begun working on your project yet, we will refund the entire amount you deposited.

How can I get in contact with you?

Our preferred way of staying in touch is through email and social media messages, especially before you become a client. Once you are a client, we will provide you with our phone number for more consistent communication. We understand that you have a tight schedule, but please be aware that we work with multiple clients simultaneously. As a result, we may not always be able to respond immediately, sometimes taking a few minutes, hours, or even days. That's why we ask for your understanding and allow us 1-2 business days (excluding weekends and holidays) to reply to you. We kindly request that you keep this in mind before purchasing our services.

What is “forfeiting” my services?

If you are absent for more than 3 months (before your service is completed), you will lose your service and any money you have paid to us, unless you have been in touch with us and we are aware of your situation.

What counts as a revision?

A revision is a small change to the design, such as altering the color, font, or layout. However, please note that a revision does NOT mean you can request an entirely new design. You are entitled to two revision sessions free of charge, but any additional revisions will incur a fee.

To ensure accuracy, please double-check the information you provide us with. If you're unsure about what you want, you can browse through social media to find examples of other people's designs that you like to use as a reference. Take a screenshot and share them with us so that we can get a better understanding of your vision.

Lastly, it is essential to clearly communicate your preferences. "I would like the colors to either be gold and red, or red and silver (whichever looks best on a white background).  I also want my logo to stand out in the middle of the design, as well as a champagne glass with a strawberry in it.”

Providing such detailed instructions gives us a clearer direction in fulfilling your requirements.